WHAT YOU SHOULD KNOW


PLEASE READ OUR CANCELLATION AND REFUND POLICY IN ITS ENTIRETY.  Do not hesitate to contact us (cultureign22@gmail.com) should you have any questions.

IMPORTANT NOTE:

We know, that you -- as a well-informed consumer – are reviewing the following information before booking.  Additionally, we are aware that this information may differ from other travel companies; this is because the experience that is being curated for you is one of a kind and therefore requires a different level of responsibility from the consumer.

 

CANCELLATIONS & REFUNDS

You may cancel your participation in Playcation presented by Cultureign at any time, but please be aware of the following cancellation policy:

It is an extraordinary commitment to bring this one of a kind immersive experience to our guests and, therefore ALL payments are non-refundable, including registration fees, late fees, full payments and installment payments. 

 

WHY IS MY PAYMENT NONREFUNDABLE?

Our vendor(s) -- hotels, airline, excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the events. This is the only way our vendors will take us seriously, and will want to help us provide the best experiences possible to our guests.

 

CHARGEBACKS (REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION)

All charge back notifications received via your bank will be considered cancellation of your Playcation reservation made with Cultureign LLC.  All documentation, including confirmation of receipt all of travel policies & agreement signatures will be provided to the banking institution as confirmation of payment application according to all agreed upon terms. 

 

TRAVEL INSURANCE

This can be purchased at a small additional cost if you so prefer.

 

TRANSFERS

You may transfer your reservation to another person subject to the procedures in this paragraph and acceptance by Cultureign LLC. Such transfer must be made no later than September 20th, 2017. In order to make the transfer, the owner of the reservation must contact Cultureign to obtain a transfer form. The reservation owner completes the transfer, which includes the contact information for the recipient. The Playcation team will contact the recipient of the transfer for them to complete a Transfer Acceptance Agreement and a Registration Agreement. There is a $50 transfer fee due at the time of transfer, which may be split in any manner between the ticketed party and the recipient. The transfer between ticketed party and recipient may be as a gift or as a sale between the two parties, which will be considered completely independent of Cultureign LLC. Transfers made without the Cultureign team’s participation and authorization will not be manifested to the final attendee list and there will be no refund of the ticket price.

 

Late Payments

Any payment more than three (3) days past due, will incur a late payment fee of $25.00. Cultureign, LLC may also cancel a reservation if the reservation is two (2) payments delinquent.  Should Cultureign, LLC cancel the reservation due to payment issue, the terms of this “Cancellation, and Refund Policy” shall apply.

 

ROOM PRICING

Prices are calculated based on a double occupancy only. In the event that you are traveling alone please contact us (cultureign22@gmail.com) so we can match you with someone suitable according to you preference.

Acceptable Forms of Payment

We ONLY accept the following methods of payment:

  • Venmo- Cultureign
  • Cash App- Cultureign
  • Paypal- Cultureign22@gmail.ccom

Contact Us:

Please do not hesitate to contact Cultureign should you have additional questions that were not answered here: Cultureign22@gmail.com